Shipping policy

Where we ship

Luvaty currently ships only to the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO addresses, P.O. boxes, or international destinations.

Order processing and delivery estimates

Free standard shipping is included for eligible orders to the 48 contiguous United States.

Estimated delivery is 4–9 business days. This estimate includes fulfillment processing and carrier transit.

Luvaty does not offer expedited shipping.

These are estimates, not guaranteed delivery dates. Weather, carrier disruptions, address issues, and other events outside our control may cause delays.

Split shipments

Items in the same order may be prepared or shipped separately. If an order is split, you may receive more than one package and more than one tracking number. You will not be charged additional shipping solely because we divide an order into multiple shipments.

Tracking

When tracking becomes available, we will send it to the email address used at checkout. Customers with a Shopify customer account can also review available order information through their account. Tracking may take up to 48 hours to show the first carrier scan.

Address accuracy and changes

Please review your shipping address carefully before placing your order. Contact us immediately at hello@luvaty.com if a correction is needed. We can request an address change or cancellation only before fulfillment begins, and we cannot guarantee that the request can be completed.

The customer may be responsible for reshipping costs when a package is returned or cannot be delivered because the address submitted at checkout was incomplete or incorrect, the package was refused, or the carrier could not complete delivery.

Delayed, lost, or marked-delivered orders

If tracking has not updated for several business days, or if a package is marked delivered but cannot be found, first check the delivery location and contact the carrier. Then email hello@luvaty.com with your order number so we can investigate. We will evaluate lost-package resolutions based on tracking, carrier findings, and the circumstances of the order.

Contact

Questions about shipping can be sent to hello@luvaty.com. Our proposed support hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding holidays.