Refund policy

Email hello@luvaty.com before sending a product back. Include your order number and the reason for the request. Returns sent without prior authorization may not be accepted. Do not mail a return to our business address unless we provide written return instructions.

Damaged, defective, missing, or incorrect items

Inspect your order when it arrives. Report a damaged, defective, missing, mislabeled, or incorrect item within 7 calendar days of the carrier-confirmed delivery date. Include the order number, a description of the issue, and clear photographs of the product, shipping package, label, and packing slip when available.

After reviewing the claim, Luvaty may offer a replacement, refund, or other appropriate resolution. Keep the product and all packaging until we confirm that they may be discarded. This process does not limit rights that cannot be waived under applicable law.

Unopened products and changes of mind

A return request for an unwanted product must be submitted within 14 calendar days of delivery. To be eligible, the product must be unused, unopened, undamaged, and in its original sealed packaging. Approval is not automatic and depends on product type, hygiene and safety requirements, and the return destination available for that order.

Unless required by law or caused by our error, the customer is responsible for authorized return shipping. Original shipping charges and express upgrades are non-refundable. We recommend using a trackable service because we cannot issue a refund for a return that is lost in transit.

Items that cannot be returned

For health, hygiene, and safety reasons, we do not accept returns of:

• Opened, used, altered, or unsealed cosmetics, skincare, personal-care products, or ingestible products.
• Gift cards, free gifts, samples, or items expressly marked final sale.
• Products damaged after delivery through misuse, improper storage, or failure to follow label directions.

Nothing in this section removes rights that apply under mandatory consumer-protection law.

Cancellations

Contact us immediately if you need to cancel an order. We can attempt a cancellation only before the fulfillment partner accepts or begins preparing the order. Once preparation has started, cancellation may no longer be possible because products are made or labeled on demand.

Refund timing

If an authorized return is required, we will inspect it after receipt and notify you of the decision. Approved refunds are issued to the original payment method. Please allow approximately 5–10 business days after approval for the payment provider or bank to post the credit. Processing times are controlled by those institutions.

Product experience and adverse reactions

Individual results and tolerances vary. A preference, scent, texture, or result that differs from personal expectations is not by itself a defect. Stop using a product if irritation or an unexpected reaction occurs and seek appropriate medical advice when needed. Contact hello@luvaty.com so the report can be documented and reviewed. This section does not replace medical advice or any rights available under applicable law.