Luvaty
FAQ
Care made clear, with every important detail close at hand.
Shipping and delivery
We ship to the 48 contiguous United States. Free standard shipping is included with every eligible order, with estimated delivery in 4–9 business days. Expedited shipping is not offered. See our Shipping Policy for delivery estimates and excluded destinations.
Do I need an account to order?
No. You can check out as a guest using your email and delivery details. Your order confirmation and secure order-status link will be sent by email.
How do I track my order?
When your order ships, we email a carrier tracking link. You can also use the secure order-status link in your confirmation email or visit our Track Order page for guidance.
What happens if a ritual is sold out?
A ritual includes the individual products listed on its page. Availability can change. If an item becomes unavailable after purchase, we will contact you about the available options; we will not silently substitute a different product. For help with availability, email hello@luvaty.com.
Can I return a product?
Contact us before returning anything. Requests for unused, unopened products must be made within 14 calendar days of delivery and are subject to approval. For a change of mind, the customer is responsible for authorized return shipping. Please review the Return and Refund Policy for eligibility, exclusions and instructions.
What if my order arrives damaged or incorrect?
Contact us promptly with your order number and clear photographs of the shipment, outer packaging and affected products so we can review the issue.
Are Menopause Wellness products medical treatments?
No. Luvaty products and rituals are not intended to diagnose, treat, cure or prevent disease. Supplements require individual consideration and may not be appropriate for everyone. Consult a qualified healthcare professional when you have a medical condition, take medication, are pregnant or nursing, or have questions about ingredients.
How can I contact Luvaty?
Email hello@luvaty.com.